Frost Lake Adventures ("we," "us," or "our") operates the website frostlakeadventures.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a trip with us.
1. Information We Collect
Personal Information You Provide
When you submit a booking inquiry or contact us, we may collect:
- Full name and email address
- Phone number
- Number of group members and children's ages
- Preferred trip dates and selected package
- Special requests or accessibility requirements
- Payment information (processed securely by third-party payment processors)
Automatically Collected Information
When you visit our website, we automatically collect certain technical information including:
- Browser type and version
- Operating system
- IP address (anonymized)
- Pages visited and time spent on each page
- Referring website URLs
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your trip bookings
- Communicate with you about your reservation
- Send pre-trip information and safety guidelines
- Respond to your inquiries and support requests
- Improve our services and website experience
- Send occasional newsletters (only with your explicit consent)
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only with:
- Payment processors — to securely process payments for bookings
- Email service providers — to send booking confirmations and communications
- Legal authorities — when required by applicable law
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your payment information is always processed through encrypted, PCI-compliant payment gateways and is never stored on our servers.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Booking records are retained for 7 years for accounting purposes. Marketing communication preferences can be updated at any time.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Request a copy of your data in a portable format
To exercise these rights, contact us at supp@frostlakeadventures.com.
7. Cookies
We use cookies to enhance your browsing experience. For detailed information about how we use cookies, please read our Cookie Policy.
8. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: supp@frostlakeadventures.com
- Phone: +998 (71) 200-18-47
- Address: 12 Amir Temur Street, Tashkent, 100084, Uzbekistan